Quick answer

Keep some RMB cash as a backup to phone payments. Use an ATM displaying a network logo that matches your card, or an authorized currency-exchange counter. Availability and charges depend on the machine, card and issuer; do not assume every ATM accepts every foreign card.

Before you travel

Ask your issuer whether overseas cash withdrawals are enabled, which PIN to use, and what withdrawal and daily limits apply. A credit-card withdrawal may be treated differently from a debit-card withdrawal. Check the issuer’s actual charges before deciding which card to bring.

Keep the card and a small cash reserve separately from your phone. Write down the issuer’s official support number somewhere you can access without the missing or locked phone. Avoid carrying all of your trip funds in one place.

At the ATM

  1. Choose a machine in a visible, staffed location where possible.
  2. Check the displayed card-network logos before inserting the card.
  3. Select a language you can read and cover the keypad when entering your PIN.
  4. Read the amount, currency and any fee or conversion offer before accepting it.
  5. Take the cash, card and receipt. Check that the session has ended.

An ATM may have a per-withdrawal limit below your issuer’s daily limit. Choose an amount supported by the machine. Do not treat a number in a general city guide as a guaranteed limit for another machine.

If something goes wrong

If no cash appears but you see a debit, keep the receipt and note the bank, location, machine identifier and time. Contact the bank or issuer through an official number. Avoid repeatedly withdrawing while the first attempt’s status is unclear.

If the machine retains your card, speak to the bank and contact your issuer promptly. Do not accept help from someone who needs your PIN. For the rest of the day use your backup payment plan.

Small practical details

Ask a cashier or exchange counter for useful smaller notes when possible. Before ordering, check whether the merchant can accept your payment method and provide change. Keep receipts for disputed purchases and exchange transactions.

Sources and review

Sources reviewed on 2026-09-10. These sources support the service or policy facts; the practical fallback steps are editorial guidance. This is not a recorded field test.